Refund Policy

Leicester Laser and Aesthetics

Effective Date: 2024

We are committed to providing exceptional service. Please read this refund policy carefully before placing a deposit for your appointment.

1. Deposits & Payments

• A non-refundable deposit is required to confirm all bookings.

• Deposit instructions (bank transfer link/details) will be sent after your booking.

• Appointments are only secured once the deposit is received.

• The remaining balance must be paid at the clinic.

2. No Refunds on Deposits

• All deposits are strictly non-refundable, regardless of the reason for cancellation or non-attendance.

• This policy protects our time and resources allocated to your appointment.

3. Rescheduling & Cancellations

• We require 48 hours’ notice to reschedule your appointment without losing your deposit.

• You may reschedule once, provided proper notice is given.

• Appointments booked within 24 hours of the scheduled time are non-transferable and non-refundable.

• Late cancellations or no-shows will result in forfeiture of your deposit.

4. Completed Services

• No refunds are provided for treatments that have been carried out.

• If you’re dissatisfied, please raise concerns with your practitioner on the day of treatment.

5. Package Deals & Promotions

• Deposits for packages or promotional offers are also non-refundable.

• No partial refunds are issued if you choose not to complete a package.

6. Clinic Cancellations

• In the rare case that we must cancel or reschedule your appointment, we will transfer your deposit to a new appointment or offer a credit.

7. Contact

Leicester Laser and Aesthetics

Email: leicesterlaserandaesthetics@outlook.com

Phone: 07743497591

Website: leicesterlaserandaesthetics.co.uk